ABOUT US

The Office of Strategy + Innovation sets direction and drives performance through the intersection of knowledge, ideas and collaboration to create positive change for St. Louis County. To learn more about the Office of Strategy + Innovation, click here

Email: strategy@stlouisco.com

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EFFECTIVE

WHAT'S NEXT & FEEDBACK

Let's make government effective.

How to use the findings report: Each icon above is a new section. Click on each icon to explore our findings. Have feedback? Jump ahead to the last section by clicking here.

Measuring performance, improvements, and results that are meaningful to our residents and customers.

WHAT WE DO WELL

89% of employees surveyed are clear about their work priorities (see chart to the right) and like the work they do (88%).

I am clear about my work priorities.

WHAT WE CAN DO BETTER

Interestingly, when asked about the goals and priorities of St. Louis County government overall, only 41% of survey respondents strongly agree/agree that they understand (see chart to the right).

 

This input provides an opportunity to develop and communicate with employees a shared vision for St. Louis County and demonstrate how their work positively impacts residents, customers, and our community

I understand what goals and priorities St. Louis County government is trying to accomplish.

My department uses data effectively to make decisions.

Data needs were apparent in this theme as well. Employees do not feel their departments use data effectively to make decisions (50% strongly agreed/agreed).

HAPPY EMPLOYEES, HAPPY CUSTOMERS

Employee dissatisfaction comes from myriad sources, of which pay is only one component, though the extreme frustration over lack of fair cost of living increases comes through clearly in the comments. Feedback also showed that there is a lack of empathetic policymaking to support employees in ways other than pay. The absence of codified support for families was a recurrent theme. Almost as many employees requested a policy for family leave to care for older adults in the family as they did for new parents (mothers and fathers, both).

WHAT EMPLOYEES ARE SAYING

583 Responses