How to use the findings report: Each icon above is a new section. Click on each icon to explore our findings. Have feedback? Jump ahead to the last section by clicking here.
Let's make government customer-centered.
Putting our customers first in designing, accessing, requesting, and using St. Louis County information and services.
WHAT WE DO WELL
We provide excellent customer service is my department.
Most respondents (77%) strongly agree/agree that their departments provide excellent customer service (see chart to the left) and that is a central part of their job.
WHAT WE CAN DO BETTER
Most employees indicated that their departments do not use customer feedback to improve services or processes (44% strongly agreed/agreed) nor do they use technology to make it easier for customers to do business with us (44% strongly agreed/agreed).
WHAT EMPLOYEES ARE SAYING