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Let's make a plan.
Starting the strategic planning process with understanding the baseline demographics and economics of St. Louis County, and the community landscape, was critical in developing the major themes of the 2019 plan. The direction set forth in the 2013 strategic plan and the updated State of the County research featured in this report serve as a guide for decision making and goal setting.
A number of internal and external plans and studies, as described on page 5, responded to the various community issues and disparities over the next five years. Both as a response and in partnership, the 2019 updated plan looks to shape county government of the future and its ability to equitably and effectively meet the needs of its citizens in the 21st century. Given the current expectations, habits and technology use of its residents, how is St. Louis County government performing as a service provider and thought partner in the St. Louis region?
The 21st Century mindset, defined below, sets the direction for how St. Louis County can respond to the current needs of its residents and community. Due to the internal focus, employee engagement was identified as a critical component of the research and development phase. The engagement strategy described in the following pages was comprehensive, diverse and broadly accessible, with a focus on 21st century best practices.
A 21st CENTURY MINDSET
Coordinated engagement events for St. Louis County employees were held beginning in April 2019, paralleling the rollout of the employee survey. The timing followed the completion of the State of the County and three policy briefs related to the strategic plan’s 21st Century Government for 21st Century Employees theme. Planning for employee engagement also included input from the St. Louis County Executive Leadership Team, who met monthly leading up to April.
Employees were engaged through a variety of channels, keeping to the strategy of being comprehensive, diverse and broadly accessible:
In-person listening sessions
Existing staff meetings
Pop-up tables and booths
Website question prompts
Social media question prompts
Strategic Plan-specific email account
Post-event evaluation surveys
In all, the employee engagement phase included 2,445 survey respondents and 44 events, with participant representation from all County departments. The 44 scheduled events occurred at 24 unique locations across St. Louis County government and engaged an estimated 936 employees.